Lugo Home Services (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and safeguard your personal information when you visit our website, request a free quote, or interact with our advertising on Facebook and other platforms.
1. Information We Collect
We collect information that you voluntarily provide to us, including when you:
- Fill out a free quote or contact form
- Call, email or message us
- Interact with our website, ads or social media pages
The personal information we may collect includes:
- Full name
- Phone number
- Email address
- Project address or service area
- Details about your renovation project
- IP address and browser/device information (collected automatically)
2. How We Use Your Information
We use the information we collect to:
- Respond to your quote request and provide project estimates
- Communicate with you about your renovation, schedule visits and deliver services
- Improve our website, services and customer experience
- Measure the performance of our advertising campaigns, including Facebook and Instagram ads
- Prevent fraud, spam and abuse
- Comply with legal obligations
3. Facebook Ads & Meta Pixel
We use the Meta Pixel on our website to understand how visitors interact with our site after clicking a Facebook or Instagram ad. The Pixel may collect information such as your IP address, browser details and the pages you visit.
When you submit a quote form, we may send a conversion event to Meta so we can measure ad performance and improve our marketing. This is done in accordance with Meta’s Terms of Service and Advertising Policies. We do not send sensitive personal information to Meta beyond what is necessary for conversion tracking.
You can learn more about Meta’s data practices and manage your ad preferences by visiting Meta’s Privacy Policy and Facebook Ad Preferences.
4. Lead Ad Compliance
If you submit your information through a Facebook Lead Ad, your submission is handled in accordance with this Privacy Policy and Facebook’s Lead Ads Terms. We will only use your contact details to follow up about your renovation request. We do not sell your information to third parties.
5. How We Share Your Information
We do not sell, rent or trade your personal information. We may share your information only with:
- Trusted service providers who help us operate our website, send emails or manage advertising
- Legal authorities when required by law or to protect our rights
All third-party providers we use are contractually required to keep your information secure and use it only for the services they provide to us.
6. Data Security
We use reasonable administrative, technical and physical safeguards to protect your personal information. This includes encrypted connections (HTTPS), access controls, spam protection on our forms and secure hosting environments.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, respond to your inquiries, provide our services and comply with legal obligations. If you would like us to delete your information sooner, please contact us.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Withdraw consent for marketing communications
- Opt out of targeted advertising through platform settings
To exercise any of these rights, please contact us using the information below.
9. Cookies & Tracking
Our website uses cookies and similar technologies to improve performance, analyze traffic and support advertising. You can manage or disable cookies through your browser settings. Disabling cookies may affect some features of the site.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us: